Service Provision & Payment Confirmation Policy

1. Electronic Payment Mechanism & Confirmation

Once the customer completes payment for maintenance services or activates annual/semi-annual subscriptions via the payment gateway, the customer will receive an immediate confirmation of the successful transaction via registered email and//or via SMS (SMS) within 1 to 5 minutes maximum from transaction completion. The confirmation includes invoice details, service type, and booking number.

2. Service Scope & Scheduling

Omnifix Est. provides its technical and field services within Riyadh, Kingdom of Saudi Arabia. The technical team visit is scheduled based on the time selected during online booking, and contact will be made to confirm the visit within 24 hours of payment confirmation.

3. Restrictions & International Compliance (Sanctioned Countries Embargo)

The website omnifixs.com and Omnifix Maintenance Solutions will not trade with or provide any services/products to any countries sanctioned by OFAC (OFAC) in compliance with the laws and regulations of the Kingdom of Saudi Arabia.

4. Duplicate Transactions Notice

Please note that multiple clicks to complete payment or refreshing the page during payment processing may result in duplicate charges on the cardholder statement. In such cases, contact technical support to void and refund excess amounts.